Dusk Energy Pty Ltd (“Dusk Energy”) is committed to providing quality services and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We may collect names, contact details, account and site information, information submitted through support channels, device connection details and payment information where a paid service applies.
Why we collect it
We use personal information to provide and support our services, secure accounts, communicate with users, operate connected sites with authorisation, meet legal obligations and improve the platform.
Third parties
Gridkeeper connects to third-party device and retailer services at the user’s direction. Those services have their own privacy practices. We disclose personal information where the user consents, where it is needed to provide the service, or where required or authorised by law.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. We retain information only as long as required for the service, record-keeping or legal obligations.
Access, correction and complaints
You may ask to access or correct personal information we hold about you. Privacy questions and complaints can be sent to info@dusk.energy.
Last updated 6 October 2026.